Policies
& FAQ

Return Policy

We want you to love what you wear. If you are not completely satisfied with your Zuwera purchase, you may return eligible items within 30 days of the delivery date for a full refund, exchange, or store credit. Items must be unworn, unwashed, and in their original condition with all tags attached.

How to Start a Return

• Login to your account and visit the Returns page to submit your request
• We'll review your request within 1–2 business days and email you a prepaid return shipping label
• Pack your item securely and drop it off at any USPS location — no postage needed
• Refunds are processed within 5–7 business days of receiving your return

Refunds are issued to your original payment method. Depending on your bank, it may take an additional 3–5 business days to appear on your statement.

Non-Returnable Items

• Items marked Final Sale at time of purchase
• Items that have been worn, washed, or altered
• Items without original tags or packaging
• Gift cards

Exchanges

Select "Exchange" when submitting your return request. Once we receive your item, we'll process your exchange and ship the new size or style. You can also place a new order immediately to secure your preferred item before stock runs out.

Privacy Policy

Zuwera ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights regarding it.

Information We Collect

• Name, email address, and shipping address when you place an order
• Payment information — processed by Stripe. Card details are entered directly with Stripe and never reach our servers.
• Email address if you subscribe to our newsletter, or if you enter it at checkout without completing the order
• Account details if you create an account — your order history and saved addresses
• If you accept cookies: browsing behaviour on this site, through the analytics and advertising tools listed below. If you decline, these do not run.

How We Use Your Information

• To fulfil and ship your orders
• To send order confirmations and shipping updates
• To send marketing emails if you have opted in (you can unsubscribe at any time)
• To email you about a cart you left behind, if you gave us your email at checkout
• To improve our website and customer experience

Cookies, Analytics and Advertising

We ask before we set anything that is not essential. Essential cookies — your cart, your sign-in, the checkout, and your cookie choice itself — always work, because the store cannot function without them.

Everything else waits for you to accept. If you decline, or have not answered yet, no analytics or advertising tool runs at all.

When enabled and accepted, we may use: Google Analytics and Google Ads, Meta (Facebook/Instagram) Pixel, TikTok Pixel, Pinterest Tag, PostHog, and Microsoft Clarity — which records how pages are used, including mouse movement and clicks. We may also use Sentry for error reporting and a live chat provider; these run without advertising use.

You can change or withdraw your choice at any time:

Cookie settings & Do Not Sell or Share

Your Data: Getting a Copy, or Deleting It

You can do both yourself, from your account — you do not need to email us or wait for anyone.

Download my data gives you a file containing everything this store holds that identifies you: your account, your orders, your reviews, your returns, your saved items and any waitlist or restock requests. Payment card details are not in it because they are never sent to this store — Stripe collects and holds those.

Delete my account removes your name, email, addresses and saved items, and signs you out permanently. It cannot be undone.

The financial record of past orders is kept, with everything identifying you removed from it. Tax law requires a seller to retain transaction records for several years, and UK/EU data protection law recognises that obligation as a limit on erasure (UK GDPR / GDPR Article 17(3)(b)). Once your details are gone, that record is no longer about you.

If you would rather ask a person, or you no longer have access to the account, contact us and we will action it.

Accessibility

We aim to meet WCAG 2.1 Level AA. This store is built to work with a keyboard alone and with a screen reader: every page has a skip link and a single main heading, every image carries a text alternative, every form field has a label, and controls show a visible focus outline as you move through them.

Animation follows your system setting — if you have asked your device to reduce motion, this site honours it.

We have not had an independent audit, so this is a statement of what we have built and tested rather than a certification. If something here is difficult or impossible for you to use, please tell us what you were trying to do and what got in the way, and we will fix it and reply.

Do Not Sell or Share My Personal Information

We do not sell your personal information for money. Under California law (CCPA/CPRA) and similar state laws, allowing an advertising platform to collect your browsing on our site for cross-context behavioural advertising may still count as a "sale" or "share".

Declining cookies, using the button above, stops that. It is the same control, and we do not treat you differently for using it.

How Long We Keep It

Order records are kept as long as we are required to for tax and accounting. Abandoned-cart records — an email address and the items left in a cart — are deleted after 90 days. Marketing contacts are kept until you unsubscribe.

Your Rights

You have the right to access, correct, or delete your personal data. If you have an account, you can delete it yourself, and everything attached to it, from the Account page — no request needed.

Otherwise, or for access and correction, email Breezenash24@gmail.com and we will respond within 30 days. We will not charge you or refuse service for exercising any of these rights.

Terms of Service

By accessing or purchasing from zuwera.store you agree to be bound by the following terms. Please read them carefully.

Use of Our Site

You may use our site for lawful purposes only. You agree not to use the site in any way that could damage, disable, or impair it, or interfere with any other user's access.

All content on this site — including text, images, logos, and design — is the property of Zuwera and may not be reproduced or used without written permission.

Orders & Pricing

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or product unavailability. If your order is cancelled, you will receive a full refund.

Prices are listed in US dollars and are subject to change without notice. Sales tax is calculated at checkout based on your shipping address.

Limitation of Liability

Zuwera is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability to you for any claim shall not exceed the amount paid for the relevant order.

Governing Law

These terms are governed by the laws of the United States. Any disputes shall be resolved in the applicable courts of the United States.